Products & Availability
Vivianni shoes come in US sizing ranging from size 11 to 13
The sizing information is available on the individual product pages. Please refer to our Size Guide for further information about available sizes and measurements.
Vivianni shoes come in US sizing and are true to size. Please refer to our Size Guide for further information. The size guide is also available on the individual product pages.
We apologize if your size is unavailable online. You can place a special order by contacting our Customer Service team.
Placing Orders
You do not need to create an account to make a purchase. However, we recommend that you set up a Vivianni account to enjoy the benefits of managing your account which includes address details, tracking your orders and reviewing your order history.
After you place your order, you will receive an email confirmation. Once the details have been verified, your order will be accepted, and the item will then be dispatched.
We are unable to change the details but may be able to assist you to cancel and replace the order. Please note that we are unable to add an item to an order or combine two orders together in the same shipment. For further information please contact our Customer Service team.
Payments
We accept PayPal, PayPal Express, Visa, MasterCard, American Express, and Apple Pay.
To ensure that your shopping experience is safe, simple and secure, Vivianni uses Secure Socket Layer (SSL) technology to protect your data, transactions and your payment card details in a secure host environment.
We will treat all the information you share with us as private and confidential. We will not share, rent, or sell your personal information without your consent. For further details, please read the Vivianni Privacy Policy.
Delivery
Depending on the status of your order, we may be able to change your shipping address. For further information please contact our Customer Service team.
Once your order is dispatched, we will send you a confirmation email along with your unique tracking number.
If you think you have received a defective or incorrect item, please contact our Customer Service team with your proof of purchase/order number, a short description of the issue and images of the product.
Returns and Exchanges
We offer free returns on all our items delivered to an address in the 50 United States so long as the items are returned as new and unused no later than 30 days from the date your purchase was delivered.
Most refunds are fully refunded in 5-7 days after we receive and process your return
You may return an item for any reason in new and unused condition for up to 30 days after purchase was delivered. We only ask for your reason to know how to improve and serve you better.
If you have already received a refund before we receive the returned item, you will be charged if the item is not sent back to us. If you have already sent it back and have received an email from us asking you to return the item or have been charged, we will reverse the charge as soon as the return is returned and processed by us.
Not yet but we will inform all our customers once we are able to offer this.